Support service and systems availability with guaranteed intervention times agreed in the Service Level Agreements (SLA).
Thanks to the support service and on-call systems phone coverage with service level agreements (SLA), in the event of a problem reported through the appropriate channels, the customer is guaranteed, not only the classic support email address, but also:
- a dedicated phone number
- a structured ticket handling system for providing support
- guaranteed intervention times
The flexibility of the service that Onit can provide is also included in the on-call system support service that can be extended beyond standard office hours, according to the needs requested by the customer.