Worry-free ICT

Infrastructure implementation, upgrades, choice of hardware, maintenance and recovery ... there are many aspects that companies must manage to take advantage of the benefits offered by technology. 
Achieving this calls for various skills, a lot of time and much attention – resources that are often not available or, alternatively, detract from the activities forming the company’s core business.

Thanks to our services, we can take care of all the technological aspects, relieving you of ordinary issues, saving you both time and money and – most importantly – allowing you to keep focused on what you do best: growing your business. 

Data Centres

The best home for all your data!

Our Data Centre Managed Services offer complete support for the management of Data Centre infrastructures, guaranteeing reliability, security and management of architectures with up to 24/7 supervision. 

Continuous monitoring of infrastructures and applications, with proactive alerts and centralised control. The service can quickly identify critical issues, prevent disruptions and maintain high performance of IT systems.

Automated and structured management of security updates for operating systems, databases and applications. This guarantees the timely application of patches, reducing attack surfaces and ensuring compliance with security policies.

Complete supervision of backup activities and disaster recovery plans. The service ensures the availability and integrity of data, with periodic checks, reporting and support in recovery activities in the event of an emergency.

Complete and tailored management of databases, in “As-A-Service” mode. It includes installation, tuning, updates, monitoring and support to ensure reliability, performance and operational continuity of data systems.

Structured incident management service according to ITIL standards, with customisable SLAs up to 24/7 coverage. This guarantees reliable response times, complete traceability and rapid problem resolution.

Controlled management of changes to infrastructures and applications. Each change is evaluated, approved and tracked according to defined processes, to reduce operational risks and maintain the stability of IT environments. 

Network

Our Network Managed Services offer complete support in the handling of complex network and Wi-Fi infrastructures, guaranteeing support, management and security to ensure that your company is always connected.

Continuous monitoring service, available up to 24/7, for physical, virtual and Cloud infrastructures. Thanks to customised alerts and centralised dashboards, it allows anomalies to be detected and resolved before they impact business continuity.

Structured IT incident management with customisable SLAs up to 24/7 support. Guaranteed are reliable intervention times, traceability of activities and a methodical approach to problem solving.

A complete service for the inventory, monitoring and administration of devices within the IT infrastructure. Enables a centralised view of the hardware and software in use, improving governance, security and cost control.

Controlled and documented management of changes to systems and configurations. Each change follows a structured approval process, aimed at guaranteeing traceability, minimising risks and ensuring the operational stability of the IT environment.

Servizio per la raccolta, conservazione e analisi centralizzata dei log di sistema, rete e applicativi. Supporta la diagnosi dei problemi, l’analisi forense e la compliance normativa, grazie a retention configurabili e strumenti di correlazione avanzata.

Proactive management of firmware and software updates on network devices and operating systems. Improves infrastructure security posture by reducing known vulnerabilities and increasing overall network reliability.

Cloud

We offer professional support for the management of Cloud environments, offering you the best structure for your needs.

Managed Azure Cloud

Managed services for full administration of Microsoft Azure environments. This includes provisioning, configuration, monitoring, security, cost optimisation and technical support, to ensure high performance and maximum business continuity in the Azure public Cloud.

Managed AWS Cloud

Complete solutions for the operational management of infrastructures on Amazon Web Services. The service covers configuration, automation, cost control, security, backup and governance, offering qualified and continuous technical support for scalable and resilient Cloud environments.

Managed Private Cloud

End-to-end management of private, on-premise or hosted Cloud environments, based on technologies such as VMware, Hyper-V or OpenStack. The service includes resource management, security, backups, updates and monitoring, with the aim of guaranteeing isolation, control and high performance.

VOIP

Entrust the management of your corporate communications to us!

With our VoIP Managed Service, we guarantee high performance, maximum reliability and operational continuity, thanks to specialised technical support available 24/7.

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A continuous monitoring service, up to 24/7, dedicated to the entire telephone architecture. This allows anomalies or interruptions in communication systems to be detected in a timely manner, ensuring the availability and efficiency of voice services.

Structured management of software and firmware updates of the components of the telephone platform. This keeps the environment constantly updated, reducing vulnerabilities and improving the overall reliability of the communication system.

Management of technical incidents with guaranteed intervention times and SLAs that can be customised for up to 24/7 coverage. The service ensures rapid troubleshooting and continuity of the voice service, even in critical or distributed contexts.

Service for the controlled management of changes to the telephone infrastructure, at no additional cost. Each change is planned, documented and tracked, ensuring consistency, safety and stability over time, even in complex or evolving scenarios.

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Flavio

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